Career description:
A customer service representative spends their days answering consumer questions, resolving complaints, and taking orders. They are the key public-facing part of a company, although more often than not, interaction is by phone, email, or live chat, rather than in person, and they frequently work for a business process outsourcing firm rather than directly for the company itself.
What it’s like:
Common duties:
- Interact with customers by telephone or email in order to provide information about products and services, take orders, or obtain details of complaints
- Fulfill orders received by email, fax, website, or other electronic data interchange
- Follow up on customer problems to ensure the correct solution was carried out
- Work in an open-plan call center setting
- Keep customer data secure
Similar occupations:
Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator
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