Careers Customer Services Service

Customer Service Representative

Career description:

A customer service representative spends their days answering consumer questions, resolving complaints, and taking orders. They are the key public-facing part of a company, although more often than not, interaction is by phone, email, or live chat, rather than in person, and they frequently work for a business process outsourcing firm rather than directly for the company itself.

What it’s like:

Common duties:

  • Interact with customers by telephone or email in order to provide information about products and services, take orders, or obtain details of complaints
  • Fulfill orders received by email, fax, website, or other electronic data interchange
  • Follow up on customer problems to ensure the correct solution was carried out
  • Work in an open-plan call center setting
  • Keep customer data secure

Similar occupations:

Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator