Career description:
A concierge assists hotel guests to ensure an enjoyable stay by assisting them with booking dining and entertainment reservations and arranging shuttle or taxi services. A concierge will also offer recommendations on things to do in the area, places to eat, and other suggestions as requested.
What it’s like:
Common duties:
- Greet guests at the front desk and be ready make suggestions for local dining and entertainment
- Make reservations for guests at local eating or entertainment establishments, arranging for taxi or shuttle services upon request
- Assist in the facilitation of onsite events, such as weddings or corporate events
- Assist in answering phones, scheduling wake-up calls and taking reservations as needed
- Respond to guest inquiries
- Assist with processing and verification of reservation payments as needed
- Communicate with maintenance and housekeeping departments to ensure reliability and cleanliness of hotel amenities
- Providing information about rooms and hotel amenities
- Assist in answering calls from hotel guests and documenting the details of each call for later reference as needed
- Promote hotel features and services to guests
Similar occupations:
Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant
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