Career description:
A client service coordinator is responsible for maintaining direct communication between the company and its clients to ensure the smooth flow of project operations, meeting the clients’ specifications and business goals, generating revenues for the company, and increasing its profitability. Client services coordinators support the production of marketing campaigns to promote brand awareness on various social platforms. They also negotiate contracts with suppliers and third-party vendors as needed to provide solutions for deliverables.
What it’s like:
Common duties:
- Assist in managing the lock desk email in between calls
- Manage team’s daily workflow of QA and order follow-up to meet deadlines and production goals
- Manage client territory, assuring exceptional client/ caregiver relationships, via phone and regular in-home visitations
- Manage day-to-day office operations, including billing, collections, computerize accounting, payroll and contract negotiations
- Stream line processes to increase efficiency of client impact by establishing new organizational techniques to streamline communication and data entry
- Assist current and future guests via email, phone, and in office
- Handle emergency response situations such as fire drills and alarms, which occur during desk shifts
- Conduct phone inquiries and convert to in-home care consultations with office-leading rate of conversion- to -clientele ratio
- Assist residents with problematic issues, including facilities issues, residential life crises, and emergency situations
- Collaborate with graphic artists, production houses, and schedule coordinators to ensure packages are completed before deadlines
- Schedule caregivers with clients and maintain consistent communication with the caregiver teams regarding client progress and/or issues or incidents that occur
- Perform varied front desk and overall housekeeping duties in accordance with establish procedures
- Create and deliver PowerPoint presentations outlining available products, descriptions and prices
- Create high-quality PowerPoint proposals for new and existing clients and composing end-of-season sponsorship re-caps
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