Careers Customer Services Service

Call Center Agent

Career description:

Contact center agents are customer service or sales professionals that handle phone calls, emails, live chat messages, SMS texts, and support tickets for companies. The nature of the calls and messages they handle can vary from simple bill payments and order inquiries to complex support questions and complaints. And they are typically responsible for handling a large number of inquiries each day.

What it’s like:

Common duties:

  • Responding to short SMS queries
  • Answering inbound phone calls
  • Answering emails
  • Responding to support tickets filled out over a web form
  • Engaging in live chats
  • Making outbound phone calls

Similar occupations:

Clerk Specialist, Front Desk Receptionist, Greeter, Member Service Representative, Office Assistant, Receptionist, Scheduler, Senior Receptionist